Subject: Our Website and Server are back online | [COMPANY_NAME]
We’re pleased to inform you that we’ve fixed the issues causing the website and server outage and all services are back online.
The issue was caused due to an error in one of the components which lead to system wide failure causing the server to go offline. To rectify this our engineers replaced the faulty competent and added additional safety checks to ensure that this will not happen again. We also took this opportunity to perform security audits and updated all our systems to ensure optional performance.
We also assure you that your data was affected during this outage and is completely safe and secure.
We deeply apologize for the inconvenience caused and thank you for your patience and continued support.