Feedback about Customer Support Received – 10 Questions

Please answer the questions using the following scale,

  1. Strong Agree
  2. Agree
  3. Disagree
  4. Strongly Disagree
  5. Neutral – Neither agree nor Disagree

Questions:

1. The link to customer support page is displayed prominently on the website

2. I was able to reach the customer support agent quickly.

3. The customer support agent had good communication skills.

4. The customer support agent was able to be understand my problem quickly.

5. The customer support agent appeared enthusiastic to resolve my issue.

6. The customer support agent was well qualified to attend to my issue.

7. The support agents was polite and professional.

8. The support agent helped me in a way that was easy to understand.

9. I was able to hear the agent clearly and there weren’t any disturbances in the background.

10. Based on the customer support you received you would recommend our products to your friends and family.

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