IT Support Engineer

Information Technology (IT) is the backbone of any organization. Smooth and seamless functioning of IT is essential to ensure the productivity of the organization and allow the business to function efficiently.

We are looking for a versatile IT Support Engineer who can oversee and maintain both computer hardware and software infrastructure to make sure there are no glitches faced by the users. The right candidate should be able to diagnose and troubleshoot issues faced by users in real-time, maintain IT infrastructure including data servers and network connections and come up with suggestions and solutions to improve IT systems.

If you are someone who has the deep technical knowledge to solve hardware, software, network and application-related issues, methodical and perseverant to assist in IT projects along with good interpersonal skills, you are someone that we would love talking to for the role of IT Support Engineer.

Roles and Responsibilities:

  • Evaluate and identify core network, hardware and software issues in the organization to improve the IT infrastructure and organization productivity.
  • Ensure that all user issues are properly attended to in a time-bound manner and proper communication maintained till the issues are resolved
  • Escalate complex and unsolved issues with service providers or internal teams and follow-up.
  • Prioritize issues faced by multiple users and manage resolutions depending on hierarchy and urgency.
  • Provide support to users of the IT infrastructure including setting up new accounts, installing relevant applications, troubleshooting any network or IT-related issues faced by the users
  • Ensure that network configuration of all users is up-to-date and running 24×7
  • Maintain an inventory of all IT systems in the organization and keep a log of all software/licenses installed for users in the organization.

Qualification, Experience and Skills:

  • Proven work experience as an IT support engineer or an IT Technician in an organization
  • Bachelor’s degree in Information Technology or Computer Science or similar qualifications and additional certifications in the field if any.
  • Thorough understanding of network, applications, hardware for troubleshooting in any environment including windows/ Linux and Mac.
  • Excellent inter-personal skills to deal with users at different levels in the organization
  • Ability to work under pressure and prioritize multiple tasks.
  • Cisco Certified Network Associate (CCNA) certification is a plus.

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    Business Correspondence
  1. Template: Thanking a Customer for Placing an Order on your Store
  2. Template: Following Up on an Unanswered Email
  3. Template: Follow Up Email to a Prospect after Sending a Quotation
  4. Template: Meeting Confirmation Email
  5. Template: Requesting Product Samples from a Company
  6. Template: Mail to College Requesting Student For Internship
  7. Template: Schedule a Business Meeting
  8. Template: Schedule a Meeting after a Sales Call
  9. Template: Franchise Request Letter
  10. Template: Domain Name Inquiry for Purchase
  11. Template: B2B Letter asking for Product Details and Pricing
  12. Template: Asking Customer for Feedback regarding Customer Support Experience
  13. Template: Requesting a Customer for a Review about our Products or Services
  14. Template: Apology to Customer for Faulty Product Delivery
  15. Template: Apology to Customer for Delay in Product Delivery
  16. Template: Apology to Customer for Delayed Enquiry Response
  17. Template: Apology to Customer for Bad Customer Support
  18. Template: Apology to Customer for Server Outage
  19. Template: Requesting Product Pricing from a Company
  20. Template: Payment Reminder – Final Notice with Legal warning
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  22. Template: Payment Reminder – Before Due
  23. Template: Payment Reminder – Due Today
  24. Template: Requesting Payment of Outstanding Balance
  25. Template: Acknowledging and Thanking for Payment
  26. Template: Cover Letter for Quotation
  27. Template: Website Down or Unavailable Notice
  28. Template: Website or Server Restoration Notice
  29. Template: Scheduled Website or Server Maintenance Notice
  30. Template: Completion of Scheduled Website or Server Maintenance
  31. Template: Announcing Launch of Company Website
  32. Template: Thanking Someone for Referring a Client
  33. Template: Recommendation Letter to a Freelancer
  34. Template: Recommendation Letter to a Contractor
  35. Template: Recommendation Letter to a Former Employee
  36. Company Descriptions
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  78. Anti-Sexual Harassment Policy
  79. Job Descriptions
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  83. Human Resource Manager
  84. Data Engineer
  85. Office Administrator
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  88. Customer Support Executive
  89. Secretary
  90. Business Development Executive
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  95. Sales Marketing Executive
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  98. Telecaller (Full Time)
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  100. Content-Writer
  101. Digital Marketing Executive
  102. IT Support Engineer
  103. System Administrator
  104. Data Entry Operator
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  108. Market Research Analyst
  109. Retail Sales Executive
  110. Surveys
  111. Employee Exit Interview Survey
  112. Website Usability Survey
  113. Employee Training Evaluation Survey
  114. Customer Satisfaction Survey
  115. Feedback about Customer Support Received – 10 Questions
  116. Employee Satisfaction Survey with 25 Questions
  117. Post Interview Candidate Feedback Survey