IT Support Engineer

Information Technology (IT) is the backbone of any organization. Smooth and seamless functioning of IT is essential to ensure the productivity of the organization and allow the business to function efficiently.

We are looking for a versatile IT Support Engineer who can oversee and maintain both computer hardware and software infrastructure to make sure there are no glitches faced by the users. The right candidate should be able to diagnose and troubleshoot issues faced by users in real-time, maintain IT infrastructure including data servers and network connections and come up with suggestions and solutions to improve IT systems.

If you are someone who has the deep technical knowledge to solve hardware, software, network and application-related issues, methodical and perseverant to assist in IT projects along with good interpersonal skills, you are someone that we would love talking to for the role of IT Support Engineer.

Roles and Responsibilities:

  • Evaluate and identify core network, hardware and software issues in the organization to improve the IT infrastructure and organization productivity.
  • Ensure that all user issues are properly attended to in a time-bound manner and proper communication maintained till the issues are resolved
  • Escalate complex and unsolved issues with service providers or internal teams and follow-up.
  • Prioritize issues faced by multiple users and manage resolutions depending on hierarchy and urgency.
  • Provide support to users of the IT infrastructure including setting up new accounts, installing relevant applications, troubleshooting any network or IT-related issues faced by the users
  • Ensure that network configuration of all users is up-to-date and running 24×7
  • Maintain an inventory of all IT systems in the organization and keep a log of all software/licenses installed for users in the organization.

Qualification, Experience and Skills:

  • Proven work experience as an IT support engineer or an IT Technician in an organization
  • Bachelor’s degree in Information Technology or Computer Science or similar qualifications and additional certifications in the field if any.
  • Thorough understanding of network, applications, hardware for troubleshooting in any environment including windows/ Linux and Mac.
  • Excellent inter-personal skills to deal with users at different levels in the organization
  • Ability to work under pressure and prioritize multiple tasks.
  • Cisco Certified Network Associate (CCNA) certification is a plus.

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    Business Correspondence
  1. Letter to Request Reinstatement of a Suspended Google Business Profile
  2. Template: Thanking a Customer for Placing an Order on your Store
  3. Template: Following Up on an Unanswered Email
  4. Template: Follow Up Email to a Prospect after Sending a Quotation
  5. Template: Meeting Confirmation Email
  6. Template: Requesting Product Samples from a Company
  7. Template: Mail to College Requesting Student For Internship
  8. Template: Schedule a Business Meeting
  9. Template: Schedule a Meeting after a Sales Call
  10. Template: Franchise Request Letter
  11. Template: Domain Name Inquiry for Purchase
  12. Template: B2B Letter asking for Product Details and Pricing
  13. Template: Asking Customer for Feedback regarding Customer Support Experience
  14. Template: Requesting a Customer for a Review about our Products or Services
  15. Template: Apology to Customer for Faulty Product Delivery
  16. Template: Apology to Customer for Delay in Product Delivery
  17. Template: Apology to Customer for Delayed Enquiry Response
  18. Template: Apology to Customer for Bad Customer Support
  19. Template: Apology to Customer for Server Outage
  20. Template: Requesting Product Pricing from a Company
  21. Template: Payment Reminder – Final Notice with Legal warning
  22. Template: Payment Reminder – After Due Date
  23. Template: Payment Reminder – Before Due
  24. Template: Payment Reminder – Due Today
  25. Template: Requesting Payment of Outstanding Balance
  26. Template: Acknowledging and Thanking for Payment
  27. Template: Cover Letter for Quotation
  28. Template: Website Down or Unavailable Notice
  29. Template: Website or Server Restoration Notice
  30. Template: Scheduled Website or Server Maintenance Notice
  31. Template: Completion of Scheduled Website or Server Maintenance
  32. Template: Announcing Launch of Company Website
  33. Template: Thanking Someone for Referring a Client
  34. Template: Recommendation Letter to a Freelancer
  35. Template: Recommendation Letter to a Contractor
  36. Template: Recommendation Letter to a Former Employee
  37. Company Descriptions
  38. Content for HR Consultancy or HR Services Firm
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  68. HR Policies
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  70. Use of Company Resources Policy
  71. Disciplinary Policy
  72. Employee Benefits Policy
  73. Employee Promotion Policy
  74. Employee Performance Appraisal Policy
  75. Employee Code of Conduct Policy
  76. Leave and Holiday Policy
  77. Employee Attendance Policy
  78. Exit Policy
  79. Sick Leave Policy
  80. Anti-Sexual Harassment Policy
  81. Job Descriptions
  82. Business Analyst
  83. Project Coordinator
  84. Relationship Manager
  85. Human Resource Manager
  86. Data Engineer
  87. Office Administrator
  88. Sales Manager
  89. Purchase Manager
  90. Customer Support Executive
  91. Secretary
  92. Business Development Executive
  93. Graphic Designer
  94. Video Editor
  95. Web Designer
  96. Office Assistant
  97. Sales Marketing Executive
  98. Office Manager
  99. Receptionist / Front-desk Executive
  100. Telecaller (Full Time)
  101. Telecaller (Part Time)
  102. Content-Writer
  103. Digital Marketing Executive
  104. IT Support Engineer
  105. System Administrator
  106. Data Entry Operator
  107. Accountant
  108. Help Desk Executive
  109. Financial Advisor
  110. Market Research Analyst
  111. Retail Sales Executive
  112. Surveys
  113. Employee Exit Interview Survey
  114. Website Usability Survey
  115. Employee Training Evaluation Survey
  116. Customer Satisfaction Survey
  117. Feedback about Customer Support Received – 10 Questions
  118. Employee Satisfaction Survey with 25 Questions
  119. Post Interview Candidate Feedback Survey