Retail Sales Force of an organization is one of the most important points of contact between a business and its client. It is extremely important that all a potential client is correctly informed about the products or services offered by a business and all their queries are answered satisfactorily. We are looking for highly motivated, energetic individuals that help convert a prospective customer into a client by correctly explaining product features, assisting clients and accelerate business volume.
The right candidate should have selling skills, strong communication skills that will drive business growth.
Roles & Responsibility
- Establishing the right impression in the minds of the customer with proper greeting and poise
- Providing the required information to the customers about the company offerings
- Explain in detail product features, after-sales service, the scope of the product
- Answering the queries of the customers pertaining to the product and services
- Conduct the required price and feature comparison to facilitate purchasing
- Cross-sell the company products
- Ensure the products are properly stacked
- Take care of visual merchandising
- Must be able to come up with innovative ideas and concepts to augment the retail set up
- Manage return and exchange of the merchandise
- Coordinate with Retail sales team and customer service team to ensure a pleasant customer experience
- Provide information about the current offers, scheme, discounts and upcoming promotional events
- Provide feedback to the store manager
Qualification, Expertise & Experience
- Proven work experience as a Retail Sales Representative, Sales Associate or similar profile
- A good understanding of the retail process and marketing
- Knowledge of consumer behaviour
- Familiarity with purchase influencers
- Understanding of retail stock and inventory procedures
- Critical thinking, agility and attention to detail
- A track record of achieving sales targets
- Ability to build a strong rapport with the customers
- Flexibility to work in shifts
- Bachelor’s degree in marketing and related field is a plus